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Technical Support Administrator

Due to our rapid growth and ambitious plans to scale, we are currently looking for a tech-savvy, hands-on individual with excellent customer service skills to work on managing general support and technical enquiries from customers and end-users of bespoke talent acquisitions platform.

Technical Support Administrator will work as part of a wider team to deliver high level of support and advice to maintain client satisfaction and seamless user journey.

The successful candidate will be comfortable working in a fast-paced, digitally lead environment and must be able to demonstrate their expertise in customer service, preferably in a web based (SaaS) environment. An understanding of recruitment processes and a knowledge of customer data base management tools is desirable and will be a plus.

This is a full time permanent position based in our Dublin office (Currently Remote Working)

The Key Deliverables 

• Deliver friendly support and guidelines via dedicated email, phone and other digital forms of communication.
• Deliver the best possible user experience focusing on responsiveness, cooperation and customer satisfaction.
• Provide feedback and assistance on improving internal processes, procedures and driving case studies.
• Deliver internal and external training to systems users to ensure that best practice is followed at all times

The Qualifications & Experience

• Have 2+ years’ experience in a similar role - customer service or customer facing experience, ideally within a fast-growing business.
• Have at least 6 months functional experience in one or more of the following:  administration (possibly within a HR/Recruitment), customer support, technical education, account management or software (ideally SaaS/cloud).
• Structured way of working and ability to prioritize a variety of tasks and to complete them diligently.
• Ability to interact and communicate professionally and confidently with a diverse customer base.
• Be comfortable, professional, and friendly on camera and telephone.
• Very good command of verbal and written English.
• Confident in a tech environment and comfortable with new software with the ability to relay complex technical concepts in a simplified way.

The Application Process

If this this position interests you and you have the necessary experience, then please complete the expression of interest form below. Once we review your application and you meet the necessary requirements, we will send you a copy of the full job description.